It’s not just about checking in customers, tagging luggage and bundling both the luggage and the customers onto a British Airways aircraft. The work of an airline goes beyond that. It goes behind the scenes and into the world of customer service.
British Airways claims to put the customer at the heart of their business. This may certainly be true, but it doesn’t necessarily make it any easier to contact them over the telephone. For such a large airline you’d expect them to have an entire customer service department answering phones all day long, taking your calls and solving your issues. Unfortunately, the larger the company, the harder it is to speak to a human voice.
Whether you have a question prior to your flight such as regarding a reservation you’ve made or a request for a seat upgrade, a question or complaint after your flight, or you just have a general enquiry, it should always be listened to.
Calling the number supplied by the Telephone Customer Service Numbers directory will allow you to get through to the appropriate British Airways customer service department in order to ask the question you need to. Never let it be said that we leave British Airways customers in the lurch. Contact the people you need to with us.